Privacy and Security Policy
All services provided in our store are owned and operated by our company, EKER GIDA NAK. İNŞ. SAN. TİC. LTD. ŞTİ., registered at Ataosb. Mah. Astim 5. Cad. No:2 Efeler/AYDIN.
Our company may collect personal data for various purposes. Below is the description of how the personal data is collected, how it is protected, and how it is used.
Personal information such as name, surname, company details, phone number, address, or email address is collected by our store through membership or by filling out various forms and surveys on our website.
From time to time, our company may send campaign information, new product updates, and promotional offers to customers and members. Members can choose whether to receive such information when they sign up, and they can change this selection later in the account settings or through the link in the notification message.
Personal information transmitted electronically by members during the confirmation process on our website or via email will not be disclosed to third parties outside the purposes and scope defined in the "User Agreement."
For identifying system-related issues and resolving problems or disputes with the provided services, our company may record and use the IP addresses of members. IP addresses may also be used to gather general demographic data.
Our company may use the requested information for direct marketing purposes, outside the scope defined in the "Membership Agreement." Personal data may also be used to contact the user when necessary. Information requested by us or provided by the user or obtained from transactions on our website may be used for statistical evaluations, database creation, and market research without revealing the identity of the members.
Our company is committed to keeping confidential information strictly private, treating it as a confidentiality obligation, and taking all necessary measures to prevent the disclosure of such information or its unauthorized use by a third party.
Credit Card Security
Our company prioritizes the security of credit card holders shopping on our sites. Your credit card information is not stored in our system.
When entering the transaction process, there are two things you should look for to ensure you are on a secure site. One is a key or lock icon at the bottom of your browser. This indicates that you are on a secure page and that all your data is encrypted for protection. These details will only be used during the sales process and according to the instructions you provide. Credit card details are encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. Once the card’s validity is confirmed, the transaction proceeds. Since no card information is visible or stored by us, it prevents third parties from accessing this data under any circumstances.
Orders paid by credit card are subject to verification to ensure security against Credit Card Fraud. Therefore, for first-time customers, financial and address/phone details must be verified before processing the order. If necessary, we may contact the credit card holder or the relevant bank to confirm the information.
All the information you provide during membership is accessible and editable only by you. If you secure your membership information, no one else can access or modify your details. The 128-bit SSL security protocol is used during the registration process, ensuring international encryption standards.
Mail Order Credit Card Information Security
Credit card and identity information sent to us via mail-order will be kept confidential by our company. These details will be stored for 60 days in case of any disputes with the bank, after which they will be destroyed. If any amount other than the agreed upon price is charged to your card, you can dispute it with the bank, thus there is no risk involved.
Third Party Websites and Applications
Our store may include links to other websites. Our company does not take any responsibility for the privacy practices or content of these linked sites. Advertisements on our website are distributed to users through advertising partners. The principles outlined in this Privacy Policy apply solely to our store's usage and do not cover third-party websites.
Exceptions
Under certain limited conditions, our company may disclose user information to third parties. These situations are as follows:
- To comply with laws, regulations, decrees, and other legal obligations.
- To fulfill the requirements of the "Membership Agreement" and other contracts signed with users.
- To respond to information requests from authorized administrative and judicial authorities during a proper investigation.
- When necessary to protect the rights or safety of users.
Email Security
Never send your credit card number or passwords in emails to our Customer Service regarding any order. The information in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.
Browser Cookies
Our company may use technical communication files (cookies) to collect information about users visiting our store and their usage of the website. These small text files are sent to your browser by the website and stored in the memory. Cookies help store site preferences and improve the user's experience.
The cookies do not gather personal data, emails, or other private information. Most browsers are set to accept cookies, but users can adjust their settings to block or alert when cookies are sent.
Our company reserves the right to change the provisions of this Privacy Policy at any time by publishing it on the website or sending an email to users. Changes to the Privacy Policy will take effect on the date of publication.
For any questions or suggestions about our Privacy Policy, you can contact us via email at info@ekerzeytin.com.
Firma Name: EKER GIDA NAK. İNŞ. SAN. TİC. LTD. ŞTİ.
Address: ATAOSB MAH. ASTİM 5. CADDE NO:2 EFELER/AYDIN
Email: info@ekerzeytin.com
Phone: 0.256 231 11 77
Fax: 0.256 231 06 49